Frequently Asked Questions

What are the conditions of membership?
How can I change my PIN?
Is there a Library App?
How do I renew my items?
How do I place a title on hold?
What libraries can I use my card at?
Can I order an item from the other Waipā library?
Can I lend my card to friends?
I’ve lost my library card, what do I need to do?
Can I return items to either library?
If I forget my library card what happens?
What happens if there is a book in the libraries that I don’t think should be there?
If I move or change any details what do I need to do?
What is the difference between the Library Catalogue and the eBook Catalogue?
How do I connect to the Wi-Fi?
If you lose or damage an item what happens?
How do I download an eBook?
How do I avoid charges for lost books and processing fees?
Can I order an item from outside Waipā Libraries?
How can I make a recommendation for purchase?
I am living in Waipā District for a short time, can I still join?
How can I submit a review?
Do I need my library card to access online databases?
Are there any rooms for hire?
Children in the library